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RPA did not die in 2026 — but it stopped being the whole story. Stable high-volume clicks stay scripted; ambiguous exceptions move to agents with retrieval and human approval.
Audit your top ten automations and tag each RPA / agent / human. Move only failure-heavy ones to an agent pilot; moving everything is needless cost and risk.
An honest hybrid usually outlasts “everything agentic.”
Success is fewer emergency human interventions, not a higher robot count.
Manager action: Audit your top ten automations. Tag each RPA / agent / human. Move only the failure-heavy ones to an agent pilot.
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